How to choose a gutter cleaning company in Pennsylvania
Updated · KeystoneProGuide editorial team
What should you check first?
Start with three things you can verify yourself: whether the company is registered with the state, whether it carries insurance, and whether it will put the job and the price in writing. Everything else follows from those.
How do you check registration?
Ask for the company's Pennsylvania home improvement contractor number. It looks like PA followed by digits, and a registered contractor must print it on its ads, estimates, proposals and contracts. Then look it up on the Attorney General's Home Improvement Contractor Search, which shows only active registrations, or call 1-888-520-6680. The search tool lists "Gutters & Downspouts" among its types of work.
Be clear about what a missing number means. On its wording, the law appears to cover gutter repair and replacement jobs above $500 at a private home, but it does not mention cleaning, and a business doing less than $5,000 of home improvement work a year is outside it. A small cleaning-only operator may honestly say it is not required to register. The details are in what Pennsylvania requires. A company that also offers repairs, guards or new gutters is doing work the law names, and you can reasonably expect a number from it.
In Philadelphia, the city says owners should make sure contractors have the proper licenses, registrations and permits before work starts, and its online lookup lists every actively licensed contractor and any violations.
Why does insurance matter so much for this trade?
Because the work is done from ladders. The National Institute for Occupational Safety and Health (NIOSH) counted 22,710 workplace injuries and 161 deaths from ladders in 2020, and 5,790 of those injuries were in installation, maintenance and repair jobs. NIOSH also says workers who are self-employed, and small businesses, have higher ladder fall injury rates.
Registered home improvement contractors must show the state at least $50,000 of personal injury and $50,000 of property damage liability cover. The Attorney General notes that this insurance is not related to the quality of a contractor's work. The Federal Trade Commission advises asking any contractor for proof of insurance. Ask to see the certificate itself, and check that the dates cover the day of the job.
What should the written estimate say?
The FTC says a written estimate should describe the work, the materials, the completion date and the price. For gutter cleaning, a useful estimate also says:
- how many feet of gutter and how many downspouts are included, and on how many stories;
- whether the downspouts will be cleared and checked for flow, or only the troughs;
- whether debris is bagged and taken away;
- what happens if the crew finds damage, and whether repairs need your written approval first.
That last point keeps a price from growing on the day without your agreement. The FTC's list of scam signs includes pressure for an immediate decision and a request to pay everything up front or in cash.
For jobs above $500 that count as home improvements, Pennsylvania requires the contract to be written and signed, with the work, dates, total price and your three-day right to cancel.
How can you tell a crew works safely?
You can see how the ladder is set up. The Occupational Safety and Health Administration (OSHA) sets ladder rules for workers. They do not bind a homeowner, but they show what OSHA expects of a crew:
- a leaning ladder set so its foot is about one-quarter of its working length out from the wall, which NIOSH describes as about 75 degrees;
- side rails extending at least 3 feet above the roof edge when the ladder is used to get onto the roof;
- ladders on stable, level ground, not on a slippery surface unless secured;
- nonconductive side rails where the ladder could touch live electrical equipment.
NIOSH says that in about 40% of cases, ladder injuries come from the base sliding out because the angle was wrong.
Power lines are the other hazard. Pennsylvania's Public Utility Commission says to stay at least 10 feet away from overhead lines and to move ladders flat on the ground. If the service drop to your house runs near a gutter, point it out and ask how the crew will work around it.
What should a good company check besides the gutters?
Where the water goes. The U.S. Environmental Protection Agency (EPA) says gutters should carry rainwater at least 5 feet away from the foundation, and the Department of Energy's Building America Solution Center adds that gutters should slope at least 1/16 inch per foot toward the downspouts. Ask whether the crew will run water through the downspouts and tell you where each one discharges, since those are the points the federal guidance addresses.
What are the red flags?
The FTC lists the tactics of home improvement scammers. For gutter work, the ones to watch are:
- knocking on the door because they are "in the area", or claiming materials left over from another job;
- pressing you to decide on the spot;
- asking for full payment in advance, or cash only;
- asking you to get any permits yourself.
The Attorney General adds that registration is not an endorsement of a contractor's skill. The office advises also checking references, getting more than one bid and looking for complaints with the Better Business Bureau. Prices in the published surveys vary widely, so a second quote is worth getting: see what gutter cleaning costs for the ranges. Businesses serving your area are on the gutter cleaning directory page.
Sources
- Home Improvement Contractor Search, Pennsylvania Office of Attorney General
- Frequently Asked Questions: Home Improvement Contractor Registration, Pennsylvania Office of Attorney General
- Home Improvement Contractor Registration, Pennsylvania Office of Attorney General
- Home Improvement Contractor Verification, Pennsylvania Office of Attorney General
- How To Avoid a Home Improvement Scam, Federal Trade Commission
- 1926.1053 - Ladders., Occupational Safety and Health Administration
- Ladder Safety, National Institute for Occupational Safety and Health (CDC)
- Power Up Your Safety: PUC Essential Electric Tips for Pennsylvania's Warmer Months, Pennsylvania Public Utility Commission
- Text Version of the Mold House Tour, U.S. Environmental Protection Agency
- Gutters and Downspouts, U.S. Department of Energy, Building America Solution Center
- Find a licensed contractor and contractor information, City of Philadelphia
- Home Improvement Consumer Protection Act (2008 Act 132), Pennsylvania General Assembly